Terms and Conditions

 Pristine Vinyl will be manufacturing their superb ViVac range of record cleaners later in 2020.
Apologies to those who are looking to purchase but we will be back.  In the meantime, please drop us a line at enquiries@pristinevinyl.com for more information.
Should any current customers wish to get in touch,
please use the same email address.
Thank you for your patience but we will be manufacturing
again as soon as we can.

Terms and Conditions




1. The contract between us

When you place an order to purchase a product from our website or by phone, we will send you one or more emails to the email address you provided confirming receipt of your order and containing details of the order. Your order represents an offer to us to purchase a product which is accepted by us when we send an email to you confirming that your order has been despatched. We must receive payment details for the whole price for the goods that you order before your order can be despatched. We will not charge your card until your order is ready to be despatched and the title of all goods will not pass to you until we have received payment.

Any products on the same order which we have not confirmed in a despatch confirmation email to you do not form part of that contract to you.

2. Price

2.1 The prices payable for goods that you order are as set out in our website but may be subject to change without notification.
2.2 If you live outside UK mainland then you will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Contact us through the Contacts Page of our website and we will confirm postage costs if applicable to you.

3. Cancelling your order

3.1 To cancel your order you must notify us in writing (letter or email) 
3.2 Once you have returned products to us any sum debited to us from your credit/debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods are received by us in the condition they were in when delivered to you and unused. If you do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

4. If we cancel your order

4.1 We reserve the right to cancel your order if:
4.1.1 We have insufficient stock to deliver the goods you have ordered;
4.1.2 We do not deliver to your area;
4.2 If we do cancel your order we will notify you in writing (by letter or email) and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. Delivery of goods to you

5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible after your order is accepted and normally within 30 days of your order. Non- standard products and bespoke choices if made available by Pristine Vinyl Limited may take longer. We will notify you of an estimated delivery time when we have processed your order.
5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. 

6. Liability

6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. Should the damage be caused by the carrier, Pristine Vinyl Limited will not be liable for their replacement or repair.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
6.2.1 To make good any shortage or non-delivery.
6.2.2 To refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss or profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you to the amount paid by you for the goods in question under 6.2.2 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain types of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a customer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

8. Invalidity
If any parts of these terms and conditions are unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

9. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

10. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

11. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

12. Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.