Warranty

 

 

 

PRISTINE VINYL LIMITED

Conditions of the two year warranty

(For products Sold within the European Economic Area)

Subject to the terms and conditions hereinafter, your Pristine Vinyl ViVac RCS1 or RCS2 is automatically covered by a two year parts and labour Warranty (except for those products specified in clause 2 h). No registration is required.  Warranty start date will commence from the initial date of purchase of the product and any product greater than two years old from the Pristine Vinyl’s despatch date will require proof of purchase.  This Warranty is transferable from owner to owner within the two year warranty period as outlined above and will apply and remain with the product in the European Economic Area.  This Warranty is not transferable outside of the European Economic Area.

1.    What is included in the Warranty.

If a Pristine Vinyl product is defective in a normal domestic use due to a fault in materials or workmanship Pristine Vinyl Ltd (Pristine Vinyl) will at its discretion either regulate, adjust, repair or replace it free of charge within a reasonable time after such product is returned to Pristine Vinyl’s address as indicated below.  This Warranty covers the cost of parts and associated labour required to correct such defects in materials and workmanship intimated to Pristine Vinyl or the Distributor during a period of two years from the initial date of purchase.

2.    What is excluded in the Warranty.

This Warranty does NOT cover

a)    Damage to Pristine Vinyl’s products while in possession of a shipper, retailer or consumer and not caused by defects in materials or workmanship.

b)    Damage to Pristine Vinyl’s products arising due to or from normal wear and tear.

c)    Damage or defects caused by abnormal or unreasonable use (including repairs or alterations of products by a person other than Pristine Vinyl or its nominated repair centres.

d)    Damage, defects, deterioration, malfunction or failure  to meet performance specifications resulting from (1) accident, acts ofnature, misuse, abuse, neglect or unauthorised product modification, (2) improper installation, removal or maintenance, or failure to follow instructions supplied with the product (3) repair or attempted repair by anyone not authorised by Pristine Vinyl to repair the product, (4) shipment of the product (claims to be presented to your retailer to be passed on to the carrier), (5) any cause other than a product defect due to a fault in materials or workmanship.

e)    Cleaning, initial set-up, check-ups with no defects found, or charges incurred for installation of the product.

f)    Any product on which the serial number has been defaced, modified or removed.

g)    Accessories, including but not limited to non-Pristine Vinyl supplied power cables and power supplies, cleaning fluids, specialist thread, vacuum nozzles.

h)    Any Pristine Vinyl product purchased outside of the European Economic Area.

 3.    What Pristine Vinyl will do and pay for if you qualify for this Warranty coverage and how Pristine Vinyl will provide the required service.

Pristine Vinyl will pay for all parts and labour covered by this Warranty.  You must pay for all shipping charges if it is necessary to return the product to Pristine Vinyl.  However, if the required repairs are covered by this Warranty, Pristine Vinyl will pay for the shipping from Pristine Vinyl Limited back to the sender within the European territories of the European Economic Area.  Whenever a warranty service is required for any product greater than two years old from the Pristine Vinyl despatch date you must present the original dated sales receipt or other proof of purchase.

 4.    How do you get service?

If you think your product needs service, contact your original retailer or Pristine Vinyl directly who will advise you regarding packaging your product if return is required.  Most simple faults can be corrected by your retailer so do not return your product to Pristine Vinyl without consulting either your retailer or Pristine Vinyl Limited and receiving their approval.

 5.    Legal Status

You have legal rights as a consumer under applicable national legislation governing the sale of consumer goods which this Warranty is given without prejudice to and does not affect.  Nothing herein shall be construed as an express or implied warranty in respect of the future performance of any Pristine Vinyl product (including any product or replacement product which is regulated, adjusted, repaired or replaced by Pristine Vinyl under this Warranty).

 6.    Limitations

a)    ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS OF A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS WARRANTY.  UPON EXPIRATION OF THIS WARRANTY ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

b)    ALL CONSEQUENTIAL AND INCIDENTAL DAMAGES ARE HEREBY DISCLAIMED AND EXCLUDED.

c)    Some Countries do not allow limitations on how long and implied Warranty lasts, so the above limitations may not apply to you.  Some Countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.  This warranty gives you specific legal rights and you may also have other rights which vary from Country to Country.

d)    The restrictions in this Warranty shall not apply where void.

 This Warranty is covered by the laws of Scotland.